We must hang together or assuredly we shall hang separately.  Benjamin Franklin

Business Issue

Corporations give a lot of attention to vendor selection and contract agreement while ongoing management gets less of a priority. Relationship management should also be the focus as there are hidden challenges when outsourcing. The people selected to manage the relationship are usually technical experts and often lack business and relationship management skills. Suppliers with their own methodologies for project management and related tools also strain the relationship and performance until the client fully understands their process. The result is a poorly managed partnership marked by cost overruns, delays, and low collaboration and trust placing the value of sourcing beyond the reach of most. Quality services and collaboration require effective partnership and trust. Relationship management issues become critical for successful results.

Workshop Overview

One of the most efficient ways of starting or improving a vendor relationship is discerning issues critical to successful partnering and building competence. We will use a comprehensive model to create the communication infrastructure and build the relationship management skills. Relationship Management is a working session. Information will be collected prior to the workshop. A post-session analysis report is provided for further relationship management development.