Business Issue

Outsourcing enables organizations to realize a greater amount of development projects under stationary or shrinking capital expenses. Initial partnership and on-going communications with the outsourcing partner will be a key to the financial success of outsourcing. Communicating effectively with partners of a different culture is an area of opportunity in off-shore outsourcing. If addressed early on it will provide a competitive edge. 

Dramatic differences in workplace conduct and behaviors exist and need to be acknowledged as business issues. Differences in personal as well as group behaviors—adherence to hierarchy, sense of urgency, problem escalation, behavior at meetings, decision-making—need to be articulated, and managers will need to become skilled at navigating those differences and managing the diverse workforce.  Being able to complete more projects in a timely manner with limited capital expenses will be the success criteria of the offshore outsourcing initiative. Clarity in communications and understanding the assumptions based on culture of the outsourcing partner will play a critical role in expectation setting, collaboration, work completion and reducing rework.

Workshop Overview 

The primary objective of this communication improvement initiative is to move cultural awareness to on-the-job application. The result is an increase in personal and team productivity. This will be achieved through action-learning training sessions. Participants will improve their skills using real-life examples and actively participating in exercises and role-plays. This session deals with situations that most often arise in a work environment. The primary focus of the workshop is to help participants:

• Explore how cultural differences play out in communications and other workplace activities.
• Anticipate, respond and leverage cultural differences for personal and group productivity.